It’s a vivid metaphor, a nightmare easily imagined by more than one person I’ve coached: Your organization is the circus tent, and the people who have paid good money to see you perform are, instead, tossing jeers and big sloppy spitballs at you from their comfortable seats on the sidelines.

Those who should be gasping when you teeter, seem distracted, and absolutely uninterested in your success.

What is worse, even from mid-air, you recognize their faces: The spitballers are your board members, the men and women who supposedly have the largest stake in your organization.

In meeting after meeting, you do everything you can to engage them. But still, they keep lobbing their excuses and bad advice.

You’ve tried every way to quiet them. You’ve gone along with their ideas, and spent weeks following up on their suggestions. You’ve empathized about the demands of their busy lives, and you are falling-down-dizzy from rushing back and forth responding to their requests and attempting to anticipate their needs.

But, the harder you try to please them, the more precarious your position on the tightrope. You forget where you are going. You’re frustrated. You can’t get anything meaningful done. Your staff is starting to notice.

If you don’t get it together, you are going to crash and fall, and the organization will come tumbling after.

There is a way through.

When you get shaky out there on the tightrope, in the middle of the tent, far from the ground and without a net, the only way through is by going back to basics.

When it seems like no one is on your team, it’s up to you to reconnect with the reasons that you came out to play in the first place.

Reconnect to the purpose of your work.

Ask yourself: What is the purpose that drives my work in civic life? What is the deepest purpose of my work in this organization?

Take a moment to remember the excitement you felt when you took the job. What inspired you the most? What did taking this job say about who you are and what you care passionately about? What opportunities and challenges are even more important than your position or your paycheck?

Think about your aspirations.

★ What kind of impact does your organization make when it is at its best?

★ What does the community need from you right now?

★ What is the first step?

★ What is your priority for the week?

★ For the month?

★ What can you accomplish in the next three months that will give you a deep and real sense of satisfaction in your work?

Breathe deep. Reconnect with the strength of your commitment and the power of your skills and experience. Forget for a few moments about the spitballs. You are purposeful rubber. Spitballs bounce.

When you reconnect with your purpose, your breathing steadies and the teetering slows. You do what needs to be done. You ignore what needs to be ignored. You assess carefully. You say “no” to the peripheral. You say “yes” to the essential. You speak from your heart. You make requests for the help you really need.

Don’t get reckless or vindictive. Take smart, purposeful risks. Don’t lose your job . As Marty Linsky says, disappoint your own people at a rate they can absorb.

Walk your wire with confidence, driven by purpose, and hearts will fall in line. The spitballs will dry up as team members reengage with a shared purpose. You’ll remember what fun it is to be a civic leadership acrobat.

If you are engaged in the rewarding and difficult work of civic leadership, then I’m betting that the word resilience has found new prominence in your vocabulary.

What is your Resilience Quotient (RQ)?

Resilience is the attitude that keeps you coming back to the fray.  A high RQ means you have lots of capacity for both reflection and action.

Resilient leadership is reflective – you consciously learn from successes and failures.

Resilient leadership is active – you keep bouncing back from defeat and leading others up from disappointment.  You manage tension, and use what you discover within it to redesign your approach to a problem.

Resilience allows you to continually orient others toward purpose through the foggy reality of community and organizational life. It supports you in staying curious in the face of frustration.

Leadership capacity and the “Resilience Paradox”

Three leadership capacities that we often neglect when the going gets tough are:

  1. Holding relentlessly to purpose.
  2. Speaking to loss.
  3. Testing multiple interpretations.

Under increasing pressure to perform, we focus on tasks and details while failing to maintain the connection to our larger purpose.

We expect our people to suck up their disappointment and deal with necessary changes.  We cling tight to our definition of the problem and drive with blinders on toward the only solution we can imagine.

Paradoxically, consciously practicing those three leadership skills will go a long way toward increasing your RQ.

If you want to become more resilient under pressure, look for opportunities to:

1.  Hold relentlessly to purpose.

  • Reflect deeply and regularly, to remind yourself what is so important about the work that you do. Re-articulate your vision for the world and clarify how what you are working on right now supports that vision.
  • Practice communicating your purpose to allies and skeptics.  Check in with them to make sure that they are getting it. Don’t give up until they do!
  • Assess every intervention in relation to how it moves your purpose forward: Make a hypothesis before you intervene, and follow up by evaluating the results. Then create a follow-up experiment that links even more profoundly to purpose.

2. Speak to loss.

  • During these tough economic times you may think that everyone on your team recognizes that they are going to have to give something up.  But understanding something in our mind doesn’t make it easier to accept in our hearts.  You can ease the pain of loss with empathy.
  • An insightful and understanding word from the person in authority is sometimes all that is needed to help a team member move on after a disappointment.
  • Notice ways in which the economic climate is causing your people to work harder or relinquish aspects of the job that they love. Tell them you know it’s hard. Ask if there is anything you can do to help.

3. Test multiple interpretations.

  • Don’t get so caught up in your push towards purpose that you forget the old adage that there is more than one way to skin a cat.
  • Look at the problem through the eyes of your staunchest opponent, or from the perspective of someone who is completely apathetic.  Go back to brainstorming solutions with a Beginner’s Mind.
  • Ask other people for their thoughts.  Stay curious. Assume you’ve been missing something important.

When resilience wanes, you have a choice.  You can hunker down and avoid the call to leadership, or you can clarify your purpose, listen empathically to people who are hurting, and stay curious about what whose perspectives you are missing.

The Advent of a Brand New Year

As 2009 tumbles to a close, I’ve drawn inspiration from traditional Advent calendars (with their tiny cardboard doors revealing beautiful images, candy, and trinkets) to create a playful and interactive tool for reflection and planning for the year ahead. Click here to check it out.

The calendar includes questions about your work, your leadership, your home life, and your spirit. Just one question each day will guide you down a path of reviewing the year that’s been and setting your intentions for 2010.

Just point and click on the day’s image to reveal your next question. In week one, we take stock of 2009. Week two focuses on the present, with some room for acknowledging failures and growth areas. The week leading up to the Winter Solstice is all about gratitude and celebration. And our questions for the last ten days of the year provide a framework for setting goals and intentions for the new year.

Spend as much or as little time each day on this as you desire. You might choose to simply click on the new question each morning and reflect on it as you go about your day. Or you might make an appointment with yourself for written reflection.

I hope you enjoy it. Please share your experiences in the comment section using the link above.

Thanks-giving.

It was a chilly Sunday morning in late autumn almost three years ago when my Bill, our dog Pepper, and I hiked out to High Prairie Cemetery.

About six miles southwest of our thriving metropolis of Matfield Green (pop. 62), and at least a mile from the nearest gravel road, the cemetery is a touching relic of the days when pioneers from Ohio, Indiana and points east struggled to make a living on homesteads in these rock-strewn hills. The residents of Thurman, KS built houses, plowed and planted where they could, built a schoolhouse and mustered communal resources to erect a church and establish a cemetery.

Mattie MustardBetween 1891 and 1903, at least ten people were buried at High Prairie – poignantly, all of them were women and children. Their markers are scattered among a grid of 100 or more empty plots.  It is a lonely but beautiful resting spot for ten souls who did not live to try again in a more hospitable place.

Perhaps the most striking thing about High Prairie Cemetery is the community custom of accounting for each and every day of a loved one’s life.  Sarah Beidler’s gravestone recalls a brief stay of 18 years, 1 month and 2 days.  Her brother Robert survived just 8 months and 27 days.  Clydie B. Riggs’ stone reads 1 year, 8 months, 14 days.  Otto Hines’ family bid him goodbye after only 1 month and 10 days. There are stones for Mattie Mustard, 49 years, 1 month, 2 days, and for Mattie’s son Alva, 14 years, 10 months, 17 days.

The words on those gravestones seem to me to say, “We mourn the loss of this person we love. we are grief stricken. And yet we are grateful for every single day of his life, of her life.

Whenever I feel myself flagging, I think about that Sunday morning walk and the lesson about gratitude that I took from the not-quite-forgotten members of High Prairie Methodist-Episcopal Church.

I’m grateful for the 48 years, 2 months and 1 day I’ve lived and learned upon this earth.  I’m grateful for 9 years and 27 days of loving Bill and for the 2 years, 4 month and 2 days since Luke was born. I’m grateful for 20 years and 9 months in the city of Chicago and for these last 3 years and 7 months and 2 days in Matfield Green, where I’ve enjoyed more than a thousand miles of walks in the prairie, at least that many Kansas sunrises, countless little birds, dozens of wild turkeys, scores of whitetail deer, packs of howling coyotes, one elusive bobcat scared out of the grass in front of me one autumn morning, and for the Bald Eagle who sat on our fence post the other day, contemplating which of our chickens to have for lunch.

I’m grateful for the work I do as a coach and the connections I’ve made as I do it, for mentors, students, clients and colleagues. I am grateful for supportive friends and for family members who love me and who let me love them. I’m grateful for autumn in the Flint Hills, for blue skies dappled with gray, and for the wind in the grass outside my window as I write these words. I’m grateful to you for reading them.

What are you grateful for?

Establishing a gratitude practice

To heighten your own sense of gratitude, dedicate the days between now and Thanksgiving to establishing a personal gratitude practice.  Create your own practice or try one of these:

  1. For five minutes, once a day, write down everything you can think of that you are grateful for.  Nothing is too small or too silly.  Use a timer if you have one so that you can be completely in the moment as you write. When you are finished, take note of how you feel.
  2. Buy a pack of notecards that you like and write a thank you note to a different person every day. Thank them for something specific or simply acknowledge how grateful you are for their presence in your life.
  3. Tell at least one person each day how much you appreciate them and why.
  4. Take a few minutes in the morning or before you go to bed at night to contemplate gratitude.  Sit quietly, focusing on your breath.  When you feel calm and centered, turn your mind to the word “Gratitude.”  Think about its meaning and about the people and things for which you are grateful.  Gradually let go of the words and simply allow yourself to feel and experience the essence of gratitude.  If your mind wanders, gently bring it back to the word, “Gratitude.”  When you are ready, conclude by giving thanks for the opportunity to practice.

What is your daily gratitude practice?

The power of gratitude

One of my clients keeps a gratitude journal, making an entry each evening, rain or shine.  No matter how difficult the day has been, she knows there is always be something to be grateful for.  Her practice encourages her to notice life’s little gifts and is “a great antidote to feeling sad or depressed.”

Making gratitude conscious, through regular daily practice, is a radically hopeful act.  Gratitude sooths the spirit.  Gratitude returns things to their proper perspective.  Gratitude energizes the body and mobilizes the mind.

Matthew Fox writes in his book Creativity: “Gratitude is the ultimate enabler.  Gratitude moves us from apparent laziness to heroic giving.  Never underestimate the power of gratitude.  It can move mountains.  It can build great things.  It can arouse us to action.  That is why gratitude is the ultimate prayer.  It suffices to get us moving, get us giving birth, get us creating.”

What will happen when you harness the power of gratitude?

Making the Most of Your Life Step #9: Build Your Team

If you want to make the most of your life, don’t do it alone. Ask for help. Create a team to support you as you reach for the pinnacles of effectiveness, creativity and joy. Find people who will catch you if you fall.

Build your team by making requests.

Think about a challenge you are facing now. Perhaps it’s marketing your business and building your client base. Perhaps it’s a fundraising campaign. Maybe you are preparing for a big event, exam or presentation.

Identify the people that you’d like to have in your corner and ask them for help. Share your dream or dilemma, and offer them the gift of helping you be successful.

Make a request.

I know. It’s scary. But do it anyway. Make a request.

Think about it as an invitation. Everyone wants to feel connected. You are offering an opportunity for connection.

Sometimes you’ll sense that someone is already in your corner – or wants to be – they just need some direction about how to get involved. Make your request and then watch with wonder as they unleash their full power on your behalf.

Practice. Practice. Practice.

Start practicing making requests . Hone the skill so that it’s ready when you need it most.

Think about what would make your life more wonderful. Your secret wish or an idea you want to explore. What if you didn’t have to explore it alone? What if it was no longer a secret?

What if you asked someone to…

  • Introduce you to that person you’ve been wanting to meet?
  • Suggest people that you need to know to build your business or further your mission?
  • Sample your services?
  • Help you brainstorm?
  • Challenge you to think about aspects of your dream that you haven’t considered?
  • Help you hone your thinking?
  • Provide you with a forum in which to practice what you do?
  • Take care of your child for an afternoon?
  • Join you as a volunteer on a project?
  • Join you for a walk or at the gym?
  • Teach you something?
  • Give you feedback?
  • Be your cheerleader?
  • Commit with you to devote the time and attention to building a friendship?
  • Help you design an experiment that will move you toward a dream you’ve been dreaming for a long, long time?

Stay open and unattached to outcome

Make your request boldly, but at the same time, practice staying unattached to outcome.
Welcome the response you get, be it “Yes,” “No,” or “Maybe.” Prepare yourself to graciously accept whatever you are offered.

Set the stage

I find that it’s easier for me to make a request if I first let the person know that I’m going to make a request, that I appreciate the opportunity to ask for help, and that it is important to me that they respond from the heart.

I want helping me to add to their life, not subtract from it.

Set the stage for a joyful exchange: A “Yes” is good, but their honest “No” is equally good. And sometimes the best response of all is a creative counter-offer. Your colleague doesn’t want to do exactly what you’ve requested, but has a an even better idea. Celebrate.

“Build Your Team” is not about command and control. (That would be no fun at all.) It’s about making the most of your life while helping those around you to make the most of theirs.

Share Your Dreams

Throughout the summer, in these e-letters, I’ve offered a 10-step process designed to encourage you to consciously make the most of your life. So now, step #8: Share Your Dreams.

This one is really simple: Make your life a dialogue. Tell other people what your life is all about, and see what happens. (Listening helps too.)

Invite them to know you better as they understand just what it is you desire for yourself, and just what kind of change you hope to make in the world. Welcome them to join you. Watch as they become inspired to connect you with the resources you need.

Risk engaging others in dialogue that shifts and changes your dream, perhaps so that it becomes unrecognizable on the way to becoming really meaningful.

Sharing your dreams is simple in concept, but it requires a sense of momentum that may best be gained by revisiting steps 1 through 7.

So, let’s do a quick recap.

  1. Eliminate clutter.
  2. Practice presence.
  3. Pause and reflect.
  4. Take great care of your body.
  5. Embrace your angels and your demons.
  6. Think and talk about values.
  7. Know your purposes and priorities.
  8. Share your dreams.
  9. Assemble your team.
  10. Experiment and learn.

Build on what you’ve learned in steps 1-7.

As you eliminate clutter, consider what is essential for your comfort, creativity and sense of connection. Consider what those essentials say about you and your priorities.

What books will you always want to have handy? What keepsake remains on your dresser, instantly available to help revive a memory or a feeling or a person from your past or a sense of who you are at your very core? What kinds of spaces make your house feel like home? What kind of furniture do you want to have there? Who do you want to feel welcome? What activities do you want to make it easy for yourself to return to without thinking or planning?

How will you arrange your space — at home and at work — so that it supports you in practicing presence, making time for reflection, and taking great care of your body? What challenges did you encounter as you worked on steps 2, 3, and 4? What help do you need to meet those challenges?

Considering your strengths and vulnerabilities, what did you learn? Who do you need on your team?

What courage do you gain as you reconnect to your core values and your purpose? What is so important and so true that you must tell the world about it?

Tell the world.

Bring your dreams into conversation with the world. Invite someone into your slightly less cluttered home or office and give that person a tour of what you’ve uncovered. Tell a friend or a colleague how you’ve benefited from consciously practicing becoming more present for your life.

Share a story about a skill you are trying to master or a vulnerability that is getting in your way.

Tell your spouse or your board president about your highest priorities, and what you are doing to make sure that you have time to do the work that matters most of all.

Who knows what might come of it? One thing for sure: It helps to have allies when you are trying to make the most of your life.

Go ahead; open the door to your dreams.

Infusing Your Life With Purpose

We’ve made it to Step #7 in my Ten Steps for Making the Most of Your Life: Know Your Purposes and Priorities.

This may be a good time to mention that what I’m offering is not the ladder to Nirvana — but rather an ongoing process for generating meaning in your life. You may learn and begin to practice the steps one and a time, but the wheel of your life needs all ten spokes to keep itself spinning toward satisfaction.

A purposeful life requires choices.

Step #7 is really about choice making. You can’t do everything. You can’t intervene in every way. You can’t fill every leadership vacuum. You are a capable, talented, wonderful person whose skills and time are in demand, and would be useful in many arenas. You can drive yourself crazy trying to do it all — or you can prioritize based on purpose.

Take time to reflect on purpose.

Take a moment to pause every 24 hours (or so) to review what is most important to you. Reflect through the lens of these three questions:
1. What do I know about my life’s purpose and the values that guide me?
2. What will I do today to bring that purpose alive in the world? (In other words, what is my purposeful goal for the day?
3. What do I need to say “NO” to in order to devote the time and energy necessary to achieving my purposeful goal for today?

Start a conversation between yourself and the world about purpose.

I have a personal mission that informs the mission for my coaching business, and together they are the best, current statement of what I know about my life purpose. You can read them at http://www.coachjulia.net/pages/Mission.html.

My purpose has to do with connecting, and with encouraging people to do what ever they need to do to speed the flow between what Frederick Buechner calls “the place where your deep gladness and the world’s deep hunger meet.” It’s lofty and it’s mine and it feeds me.

I check in with myself every day to make sure that what I’m doing resonates in some way with my purpose. And it’s a work in progress. Every time I consciously choose one priority over another, every time I say “yes” to one opportunity and “no” to another, I further clarify that purpose.

In this way, purpose becomes an ongoing conversation with myself and with the world.

Remember Stephen Covey and the rocks?

I think that Stephen Covey’s “Big Rock” metaphor, coupled with a few minutes each day to answer the three questions I listed above, is about the best time management regime there is.

If you are unfamiliar with Covey’s concept, just imagine your day or your week or even your year as a Mason jar. Picture all of the things that you could possibly do with your time as either big rocks, pebbles, sand or water. The priorities you choose based on a sense of purpose (your own or your organization’s) are the big rocks. Tasks and commitments that are necessary (or fun) but not as connected to purpose are the pebbles. Less purpose-related tasks are the sand, and then, finally, the water.

Fill your daily Mason jar up with sand or water, and there won’t be any room left for the rocks and pebbles. A succession of days devoted to sand, water and pebbles, leads directly to burn-out.

But start your morning with a connection to purpose, and with identifying the goal that is your “Big Rock” for the day, and you’ll find there’s still plenty of room in your jar for everything else. Achieving your big rock goal provides you with a sense of meaning and the satisfaction of making progress on something truly important, while generating the energy necessary to deal with the nuts and bolts of life and work.

If there is one step in the process of Making the Most of Your Life that could be a short cut to everything else, this is it.

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